Brief thoughts on the recent Cloudflare outage

I liked the article, thanks for sharing! This comment stood out to me the most:

People always make decisions that make sense to them in the moment, based on what they know and what constraints they are operating under.

It succinctly explains something I've felt for ages but never put words to. I've seen many folks assume negative intent, or laziness (as the author points out), especially during high-stress moments like an outage. But programming is a very intentional activity and staying grounded in the reality of how software is written can help us empathize, foster a blameless environment (super important), and ultimately get to the root cause quicker.